Customer Care

Please read these Terms and Conditions carefully before using the Rosina B website.

By using the website, users signify their assent and agree to these Terms.

If the user does not agree to these Terms then they may not use the website.

Terms of Use

The website is found under the URLs, is provided by Rosina B.  References to "we", "us" and "our" shall be deemed to be references to Rosina B.  References to "you" and "your" shall be deemed to be references to the person placing an order via this website.  Use of this website is subject to the following terms and conditions.  Online customers should also refer to the Terms of Purchase.  Rosina B may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting.  Consequently, users should consult the Terms regularly.  The website is designed for your personal, non-commercial use and you must not use it in any other way without our consent.  Except as permitted under applicable law, you must not use, copy broadcast, download, store, transmit, publish, licence or adapt in anyway or any materials or content in or the structure, overall style and program of code of without our consent.  If you wish to make a request for consent, please contact

Privacy Policy

For our full privacy policy, please see below.

You agree that email may be used as a method of communicating with you.

Purchasing Terms

Prices and availability of goods are subject to change without notice.  All prices include sales tax.  A delivery charge will be added to your order value where appropriate, please refer to the Delivery information page.

Your contract for purchases made through is with Rosina B and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an email from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the "Dispatch Confirmation").  The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card.  If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately.  No contract for the sale of any product will exist between you and Rosina B until we accept your order by dispatching the product to you.  When this happens we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.


All promotions and offers given to you by Rosina B are valid only for use on our website unless otherwise stated and are subject to stock availability.  Please note promotions and discounts are not applicable to sale items.  Any offers may be withdrawn at any time at the discretion of Rosina B.


Competitions are open to residents of the United Kingdom aged 18 years or over except employees of Rosina B and their close relatives and anyone otherwise connected with the organisation or judging of the competition.  There is no entry fee and no purchase necessary to enter competitions.  By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.  Only one entry will be accepted per person.  Multiple entries from the same person will be disqualified.  Closing date for entries will be shown on the post of the competition.  After this date the no further entries to the competition will be permitted.  No responsibility can be accepted for entries not received for whatever reason.  For competitions where a partner is involved it is the entrants responsibility to check the partners terms and conditions as Rosina B cannot be held responsible for external parties.  Competition prizes cannot be exchanged for case alternative.


We accept online payment in a secure environment by credit or debit card.  We currently accept Mastercard, Visa, Delta and Maestro.

All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate.


For Details on Returns & Exchanges please see our returns and exchanges page.

Cancellation of an order

You may cancel your order placed up to the point of dispatch.  Upon cancellation, all payments will be fully refunded within 2 working days.


For full delivery terms please see our Delivery information page.

Sometimes items are offered for sale in advance of stock arriving and we give an anticipated dispatch date on the website when you order.  If this date changes or an other problems occur, we will be in contact by email.

If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.

Goods will be sent to the delivery address given by you when placing the order.  If your delivery address is outside of the UK, you may be subject to import duties.  You must meet any additional charges for customs clearance.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct.  However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect then please contact us by email and we will endeavour to correct the problem as quickly as possible.

Data Protection

It is your responsibility to ensure that you give us an accurate and valid email address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the  We comply with all applicable Data Protection laws in the UK.  For a description of how we use your personal data, please see our Privacy Policy.

Copyright Notice

All contents of this website is either copyright 2023 Life Etc or is licensed for use by Rosina B.  all rights reserved.  Please refer to the section of these Terms on Use above.

Links includes links to other internet sites.  Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work.  Rosina B has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this website.  Your linking to any other off-site pages or other sites is at your own risk.

Intellectual Property, its style and structure, and the materials and information on of are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement.  The authors of the documents in assert their moral rights.

Our Liability

Since a substantial part of is both free and available to all, it is a condition that your use of is at your own risk.  We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.  Except as expressly provided in this User Agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.  Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the for: i) consequential, indirect, or special loss or damage; or ii) any loss of goodwill or reputation; or iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.  Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the shall be limited to £50.  Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements fraudulently by us.

Either of us may terminate this User Agreement at any time.  You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent.  If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion.  Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement.  This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts.  Nothing in this User Agreement affects your statutory rights as a consumer.


If you believe that your intellectual property or other rights are being infringed by the, or if you are dissatisfied with or any aspect of our service, in the first instance please contact

Date of Posting: August 2019 Publisher: Rosina B, Ambleside Lodge, Aston Pipegate, Market Drayton, Shropshire. Email:

Privacy & Safety

This privacy notice is a source of information that explains how and why Rosina B will obtain, store and process the data which can identify you.  Information may be collected from you when you register or create an account with us, enter competitions or shop with us.  The information that is collected is clearly set out on the web page on which we collect it.  We may collect your IP address and collect cookies unless you configure your web browser not to accept them.

Information collected by us

When you purchase an item from our store, we collect the personal information that you give to us e.g. your name, address and email address, in order for us to process your order.  Your details will also be passed onto the courier who will be shipping the goods.  This information will allow us to notify you that your order has been processed and that it is on its way to you.

You agree that email may be used as a method of contacting you about new products and other updates.

When is consent given?

By using the Rosina B site, you consent that you are at least the age of majority in your country, state or province of residence and you have given your consent to allow any minor dependants to use the site.

We imply that your consent is given when you provide us with your personal information when completing a transaction, entering competitions, verifying your credit card, placing an order, arranging a delivery or returning a purchase.  

Should you wish to withdraw your consent just contact us on


Your purchase transaction data is only stored for as long as is necessary for the transaction to be completed.  Once that is complete, your purchase transaction information is deleted.

Who we share your personal data with?

Any third party providers used by us will only use your data to allow them to perform the services they provide for us.

Certain third party providers e.g. payment gateways, have their own privacy policies with regards to the information they require from us for your purchase related transactions.  We would recommend that you read their privacy policies.  Once you leave the Rosina B site or are re-directed to a third party website, you are no longer under this privacy policy or our Terms and Conditions.

Privacy Policy Update

We reserve the right to update this policy at any time.  Any changes will take effect immediately upon posting to this website.