DELIVERY & RETURNS
Royal Mail Standard Delivery UK - £5.99 (3-5 working days)
Royal Mail Next Day Delivery UK - £7.49 (1 working day)
Rest of the world - please email firstname.lastname@example.org
Please note that it takes couriers 2 days to deliver to the Isle of Man, Scilly Isles and the Scottish Highland & Islands on a Next Day Delivery service.
Customs and Duties
Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject too delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine a landed cost price prior to purchase.
Return & Exchange Policy
Rosina B Product Warranty
We guarantee all of our products to be free of defects in materials and workmanship. We firmly stand behind everything that we sell and strive to provide only the very best products using the very best materials. However, we understand mistakes sometimes happen and if you feel your item is faulty or you believe you have purchased a defective product, please follow our 'Notification and return of damaged or faulty products' procedure below.
We want you to be delighted every time you shop but if for some reason you aren't totally satisfied with your purchase then you can return it to us in its original unused condition and packaging, along with your completed returns form within 28 days for a refund or exchange. We require a proof of purchase in order to proceed with any refund or exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within your received goods. We will aim to help any customer, however if the required information is not provided we have the right to refuse a refund or exchange as requested. This does not affect your statutory rights.
No returns will be accepted after 28 days. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to refund you. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card/bank account. Any items retuned without a returns form or order number may not be refunded.
You do not have the right to return your item if you have provided the incorrect details.
Notification and Return of Damaged or Faulty Products
Notification of faults must be given in writing accompanied with photographs (where applicable) to Rosina B via our email email@example.com and our customer service team will review the product and if the product is faulty and is deemed to be a manufacturing fault will liaise with you to rectify the issue.
Please do not return damaged or faulty goods without contacting us first.
We are unable to refund any postage/re-collection costs incurred if you return damaged items without contacting us.